FAQS

Faqs

Everything you need to know about Africotta’s handcrafted cement tiles, ordering process, delivery, installation, and sample boxes.

All Africotta tiles are handcrafted in Bloemfontein, South Africa and shipped nationwide.

Africotta tiles are cement-based handcrafted tiles made using cement, sand, and natural stone aggregates. They are not baked clay tiles.

Yes. Every tile is individually handcrafted, meaning no two tiles are exactly the same. Natural variations in texture and finish are part of their character.

Yes. All Africotta tiles are suitable for:

  • Indoor flooring and walls
  • Outdoor patios and verandas
  • Kitchens and bathrooms
  • Feature walls
  • Braai areas
  • Pool surrounds

They must always be installed on a solid substructure, just like conventional tiles.

Yes. Africotta tiles are ideal for swimming pool surrounds and coping applications.

Yes.

We offer a 230×230 tile with one bullnosed edge, ideal for finishing details.

Our Subway 360 tile also has a natural bullnose effect, making it ideal for:

  • Stairs
  • Pool coping
  • Edge detailing

Yes, they can be installed near fireplaces and moderate heat sources.

However, cement products should not be exposed to extreme direct heat over time, as cracking may occur. We recommend ordering a few extra tiles for future replacement where needed.

Yes. Every Africotta design is available across our full colour range.

Please note that lighter colours such as:

  • Senegal
  • Thuthu
  • African Ash
  • Molopo

are slightly more expensive due to material composition.

Yes. Around 95% of the images across our website and social platforms are real Africotta installations. Mockups are only occasionally used.

Ordering & Production

The minimum order is 5m².

Africotta tiles are made to order.

Production usually takes 2–3 weeks, depending on order size and factory capacity.

We often keep selected Kleine Klompie and Subway 360 colours in stock.

Please contact us for current availability.

Yes. Where timing is urgent, large orders may be dispatched in multiple deliveries.

Africotta automatically includes approximately 8% extra tiles to allow for:

  • Wastage
  • Cutting
  • Handling
  • Transport considerations

Yes. We deliver throughout South Africa.

Estimated delivery cost: approximately R2,300 per 30m² pallet (location dependent).

Proof of payment is required before delivery scheduling.

Sample Boxes

Yes.

Each sample box includes any 6 tiles from:

  • Klompie
  • Subway
  • 170×170 Square

Cost: R300 (courier included)

Delivery: 3–5 working days after POP is received

Sample boxes allow you to:

  • See colours in natural light
  • Feel texture and finish
  • Compare with existing finishes
  • Test layouts before committing

Installation & Finishing

Yes.

Africotta tiles must be:

  • Washed
  • Oiled
  • Properly sealed during installation

Absolutely.

We recommend testing approximately 10 tiles first to explore different sealing and finishing options and achieve your ideal final look.

Taking extra care during installation results in a beautiful handmade floor that can last for decades.

Yes.

Full installation and sealing guidelines are available for download on our website or here.

Extra Info

Yes.

A simple way to do this is by using ChatGPT:

  1. Download a real Africotta installation image
  2. Upload a photo of your own area
  3. Ask ChatGPT to generate a realistic tile mockup

This is a great way to visualise layouts and colours before ordering.

To help us quote accurately, please share:

  • The tile you’re interested in
  • Approximate m² required
  • Installation area (floor, wall, indoor, outdoor)
  • Delivery location

WhatsApp is the fastest and most effective way to reach our team.

📱 +27 61 952 1857

Monday – Friday: 7am – 5pm
Saturday: 8am – 12pm

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Nicky Morrow
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Karlien Van Den Heever
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